Privacy Policy

1. Who we are

Golden Hours (“we”, “us”, “our”) is a UK-based candle brand. We are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and protect information when you visit our website or place an order.

2. What data we collect

We may collect the following information:

• Identity data: your name, email address
• Contact data: your shipping address, email address
• Transaction data: details of products you have purchased, order history
• Technical data: IP address, browser type, time zone
• Account data: if you create an account — your email, name, and encrypted password

3. How we use your data

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries via our contact form
• To manage your account if you create one
• To improve our website and products
• To send marketing emails (only if you opted in — you can unsubscribe at any time)

4. Payment processing

We use Stripe to process all payments. We never see or store your full card details — these are handled entirely by Stripe in compliance with PCI DSS standards.

5. Data storage

Your data is stored securely using Supabase (cloud-hosted PostgreSQL database). Our website is hosted on Vercel. Both services comply with GDPR and use industry-standard encryption.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request transfer of your data

To exercise any of these rights, please email us at hello@goldenhours.co.uk.

7. Cookies

We use essential cookies to keep you logged in and to remember your cart. We do not use advertising or third-party tracking cookies. See our Cookie Policy for details.

8. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

9. Contact us

If you have any questions about this privacy policy, please contact us at hello@goldenhours.co.uk.